How do I know which Stray Bean Body Scrub is right for me?
All three of our body scrubs are packed full of goodness and as they are all completely natural, they are suited to all skin types. If you can’t try all three, we recommend you click on “Our Scrubs” tab and explore the uses and benefits of each to assure you find the best fit for your concerns.
Is Stray Bean safe to use on sensitive skin?
Our Srubs are 100% natural and safe to use on all skin types. Each Scrub has been been lovingly made with natural ingredients. However, as with any new product, we do recommend a skin patch test prior to use.
Where can I find a list of ingredients?
Good question! Please head to the “Find out more” on the “Our Scrubs” tab where you will get a full list of every ingredient found in our scrubs. If you want to find out more about the benefits of the ingredients individually, we recommend you check our “The goodness in every pack” tab.
Does Stray Bean test on Animals?
We absolutely DO NOT and never will test on animals. We are an animal loving family!
Where are the Stray Bean scrubs made?
We are proud to be owned and made right here in beautiful Australia.
How often do I use the Stray Bean Scrub?
For smooth, glowing skin we recommend applying 2-3 times a week.
Can I use the Stray Bean Scrub whilst pregnant or Breastfeeding?
We care about you and the little one, so to be safe, we do not recommend using Stray Bean Scrubs during pregnancy or breastfeeding as caffeine can enter your pours.
What happens if I get a bad reaction to the Stray Bean Scrub?
We would recommend you stop using the product immediately and let us know as soon as possible so we can investigate further. Please call the number found on the ‘contact us’ tab.
Refunds and Returns
How does Stray Bean manage refunds and returns?
We want you to be 100% happy with your purchase and with the level of service received from Stray Bean. This is why we hand pack and put a whole lot of care into every orde. We do understand there may be times when something may have gone wrong with your order and therefore, we gladly accept returns or exchanges on unopened Scrubs within 14 days of purchase (postage will have to be covered by the customer)
To make sure everyone is happy with their order, be sure to check the “What’s inside every pack” tab on our website before purchasing.
How long will my order take to arrive?
All orders placed will be sent the next business day. As our home is in Melbourne, delivery times may vary dependent on your location (use your tracking info to keep an eye on the whereabouts of your order). During busy periods, please allow up to 3 business days for your order to be processed.
Who does Stray Bean use for delivery?
We ship our orders via Australia Post.
Does Stray Bean ship outside of Australia?
Currently we only ship to Australia, however, please contact us on email@example.com if you would like to ship internationally.
What happens if my delivery does not arrive?
We would hate for you not to receive your order, so we recommend, the first step is to check the Australia Post website using your tracking number. If this does not come up with any results, please email us at firstname.lastname@example.org or leave a message in the “contact us “page and we will get back to you as soon as possible.
What happens if I don’t get a tracking number?
If you didn’t get a tracking number please contact us via email on email@example.com or through the “contact us” tab and with your order details and we will endeavor to get back to you as soon as possible.